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What you need to do if you have received our letter or email about closure of your account(s)
As we are closing your account(s), you now need to make alternative banking arrangements at another bank before 8 February 2019.  We will pass on your details to BBVA in Spain or Portugal so they can get in touch with you to check whether:  (i) you are eligible to open an account at one of BBVA’s branches in Spain or Portugal, or (ii) if you have an account with BBVA in Spain or Portugal, you wish to transfer your money to such account.

If there is money in your account(s)
If there is money in your account(s) with BBVA at the time of closure and you do not owe us any money, please tell us the account name, sort code and account number of the bank account to which you want us to transfer that money. If you want us to transfer monies to a bank account abroad we need extra information to make international payments, including special codes called the SWIFT and/or IBAN and BIC Code. You can get these from the bank or the person the payment is going to. If you want us to transfer monies to a bank account in the UK, there will be no charge. However, if you want us to transfer monies to a bank account abroad or in a foreign currency, there will be a charge according to our Tariff of Charges. If you are unsure of our charges, please call us and we will be happy to tell you what this will be.

If you owe us money
If any of your accounts is overdrawn or you still owe us money on the date we close your account(s), then although your account(s) will be closed for your use, that overdraft or money will remain outstanding and you will need to repay it immediately. Please contact us  if you find it difficult to pay BBVA all your debt before the closure date so we can work together to find a solution.

Regular payments into your account(s)
If anyone makes regular payments into your account, then you need to contact them and provide them with details of your new bank account. We will try to return to the relevant sender payments received after your account is closed but we cannot guarantee this will be possible.   It is important that you ensure any such payments stop immediately.

Direct Debit and Standing Orders
You also need to transfer your direct debit and standing orders to your new account(s) and to advise all Direct Debit parties of those changes. We can help you with this through our account-switching service.  If you would like to know about our account switching service, please let us know and we will do our best to help you.

Debit cards and credit cards
If you are a BBVA debit card or credit card customer, you will not be able to use your debit card and credit card after 8 February 2019. Please destroy all unused cheques, credit and debit cards we have issued to you. For security reasons, please cut those debit and credit cards in half.  Please make sure you cancel and change any debit card and credit card authorities, standing instructions or any important payments made using your debit card or credit card before this date.
Please try and clear your credit card balance as soon as possible before that date. You can contact us if you have difficulties in repaying your credit card balance so we can work together to find a solution.

Fixed-term deposit
If you have a fixed-term deposit with us, your deposit will stay open until the date of its maturity. After that date, your deposit will not be renewed and you will need to tell us where you would like us to send your money.
You can cancel your deposit and transfer the money now if you like. You will still receive interest if you do this up to the date you close your account and we won’t charge you any cancellation fees.

If you need help
If you are not able to put in place new banking arrangements by 8 February 2019, or if you have any questions or concerns, please call us as soon as you can and we will do our best to help you.  Our helpdesk contact is +44 (0) 207 397 6071 (lines open from 9.00 am to 5.00 pm from Monday to Friday). We will offer you as much assistance as possible during this transition period. Please note that calls may be monitored for training and security purposes.

We are sorry we are unable to continue to provide you with banking services but do thank you for your custom to date.