Privacy Notice

In this privacy notice Personal Information means: personal and financial information you give us or we already hold about you, including information you tell us on application forms 

  • and during financial reviews and interviews, analysis of the transactions you carry out, and what we know from operating your accounts;

  • information we receive from enquiries we make so we can make a decision on your application for a banking service, or from any agreement you enter into with us or with any member of the BBVA Group;

  • information we receive from searches made by us or on our behalf, or on behalf of any member of the BBVA Group, in your name, with credit reference and fraud prevention agencies and insurance claim registers; if applicable, information about any account which you, or any member of your household, holds with BBVA, including previous and subsequent names of parties to the account and how you manage such accounts;

  • information we receive from anyone who is allowed to give us, or any member of the BBVA Group, information about you; and

  • any telephone number you call us from, which number we may record.

We will process and record your Personal Information (including by way of storage on any BBVA Group database) and may sometimes use a credit scoring or other automated decision making system to do so. We will keep the Personal Information about you after the closure of your account, or if your application is declined or abandoned for only as long as we need to for legal, regulatory, fraud prevention and legitimate business purposes or are allowed to by law. You may ask for a copy of the Personal Information that we hold about you by writing to the Compliance Department, BBVA, One Canada Square, London E14 5AA. There will be a charge for this service.

We will use Personal Information, including details of your transactions, to:

  • assess any application for a bank account or for credit or other financial or related services or products you make;

  • manage your accounts and make decisions on questions about any application, agreement or correspondence which you may have with us;

  • improve the services we offer by using it for research and statistical analysis;

  • comply with any legal obligations we have to disclose information to tax authorities in the UK and overseas;

  • comply with our regulatory reporting obligations; and

  • for such other purposes for which you give your specific permission, or in very limited circumstances, when required by law in any country or where permitted under the terms of the Data Protection Act 1998.

Companies within the BBVA Group and any service providers who we may duly authorise to act on our behalf for the provision of particular products or services we may offer you or give you information about from time to time, may use and update this centrally held information (i) to provide you with services and benefits, (ii) to contact you by letter, telephone, text (or similar) messages, e-mail and other electronic methods, about other products and services which such companies have identified might be of interest to you (unless you tell us in your relevant account opening application form or at BBVA, One Canada Square, London E14 5AA, that you prefer not to receive direct marketing), (iii) to recover debts, (iv) to prevent and detect fraud (v) for other financial crime prevention and detection purposes and (vi) to update their own records about you.

In order to process, record and use Personal Information, we may reveal it to any of the following:

  • any person working for us (including any member of the BBVA Group) for any of the purposes stated above;

  • any other co-borrower jointly liable with you under any loan or mortgage with us;

  • any guarantor of any agreement between you and us;

  • any person we transfer any of our rights or duties to under any agreement we may have with you;

  • credit reference, fraud prevention, regulatory authorities, tax authorities, law enforcement and debt recovery agencies, and other organisations including other financial institutions; and

  • anyone you authorise us to give Personal Information to.

When assessing your application and managing your borrowing with us, we may use automated decision making systems. You agree that when making credit decisions we may make searches at credit reference agencies, including information from the Electoral Register and other public sources. Our searches will be recorded by the credit reference agencies. We may disclose to the credit reference agencies how you have run your accounts which you hold with us or any member of the BBVA Group, including information about any payments you have missed and any previous and subsequent names of parties to the accounts.

If we make demand for payment following default and you fail to repay the sum due in full or to make and keep to acceptable proposals for repayment within 28 days, we may register the default with the credit reference agencies and this may affect your ability to obtain further credit.

We may check your details with fraud prevention agencies and if false or inaccurate information is provided and fraud is identified, details will be passed to such fraud prevention agencies. Law enforcement agencies may also access and use this information. We and other organisations also access and use this information to prevent fraud and money laundering for example when:

  • checking details on applications for bank accounts or for credit and credit related or other facilities;

  • managing credit and credit related accounts or facilities;

  • recovering debt; and

  • checking details on proposals and claims for all types of insurance.

Please contact us on +44 (0)207 623 3060 if you would like to receive details of the relevant fraud prevention agencies. We and other organisations may access and use from other countries the information recorded by fraud prevention agencies.

To enable financial institutions to form an accurate view of the existing financial commitments of customers, credit reference agencies may link the records of “financial associates” (such as husbands and wives, cohabitees or family members) who have entered into joint financial obligations. Once linked, this “association” means that each of the records will be taken into account in all future applications for credit by either “financial associate” and will continue until one of them successfully files a “disassociation” with the credit reference agencies by establishing that this financial link no longer exists. Information held about you by the credit reference agencies may already be linked to records relating to one or more of your “financial associates”. If so, for the purpose of any application for products or services which may involve you borrowing from us you may be treated as financially linked and consequently your application will be assessed with reference to any “associated” records.

We and other organisations may access and use credit reference agency and fraud prevention agency records about you together with any “associated records” (as described in the paragraph above) to help make decisions about you and them, if applicable, and to prevent fraud and money laundering, for example when:

  • checking details on applications for bank accounts or credit and credit related services and to manage your accounts or those of members of your household;

  • prevention, detection and prosecution of fraud and other crimes, debtor tracing and debt recovery;

  • checking your identity to help prevent money laundering; and

  • making decisions on motor, household, credit, life and other insurance proposals and insurance claims, for you and members of your household.

The searches may be seen or used by other financial institutions to assess your ability to get credit. The credit reference and fraud prevention agencies may also use Personal Information for statistical analysis about credit and insurance fraud. If you ask, we will tell you which credit reference and fraud prevention agencies we have used so you can get a copy of your details from them as you have a legal right to this information.

In order to process, use, record and release Personal Information we may pass your information outside the United Kingdom to other countries which may be situated outside of the EEA. It is our responsibility to make sure that your Personal Information continues to be protected during this type of transfer. We and other organisations may access and use from other countries the information recorded by fraud prevention agencies.

  • Notwithstanding the above paragraph, in order to make payments by electronic transfer, Personal Information relating to individuals named in any transfer request you may give us may be processed for the purposes of:

  • complying with applicable laws, including without limitation anti-money laundering and anti-terrorism laws and regulations; and

  • fighting crime and terrorism; and disclosure to any government entity, regulatory authority or to any other person we reasonably think necessary for those purposes. This may mean that Personal Information will be transferred outside of the EEA to countries which do not provide the same level of data protection as the UK.

Please let us know if you would like this information in Braille or large print or in an alternative format to enable you to understand it.

BBVA is a trading name of Banco Bilbao Vizcaya Argentaria, S.A. Registered in England with Company No. FC014702 and Branch No. BR001254. Registered office: One Canada Square, 44th Floor, Canary Wharf, London E14 5AA. Authorised by the Bank of Spain and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. Details about the extent of our regulation by the Financial Conduct Authority and Prudential Regulation Authority are available from us on request.