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Where to find us

For further information on how to take advantage of our products and services visit any of our branches 

 

 

 

Corporate & Investment Banking 

One Canada Square

44th floor

Canary Wharf 

London E14 5AA

Tel: +44 (0)207 623 3060

Email: london-reception@bbva.com


City Branch  
108 Cannon Street  
London EC4N 6EU  
Tel. +44 (0)20 7623 3060 
Fax: +44 (0)20 7648 7610  

Email: city@bbva.com

Banking hours: Mon-Fri 9:30am - 3:00pm 

Knightsbridge Branch  
142 Brompton Road  
London SW3 1HY  
Tel. +44 (0)20 7225 2415 

Fax: +44 (0)20 7584 8313 
Email: knightsb@bbva.com  
Banking hours: Mon-Fri 9:30am - 3:00pm, Sat 9:30am - 2:00pm  

Vauxhall Branch 
17a St George Wharf  
London SW8 2LE 
Tel. +44 (0)20 7802 1680  
Fax: +44 (0)20 7735 3146  
Email: vauxhall@bbva.com  
Banking hours: Mon-Fri 9:00am - 3:00pm

 

For queries regarding your account with BBVA Spain, please visit  www.bbva.es  or contact Linea BBVA on:

+34 913 747368

 

For queries regarding our Spanish ‘Link’ Account service, please contact us on: 
+44 (0)20 7648 7699. 
spanishlink@bbva.com

 

For queries regarding your BBVA Visa Debit / Credit Card, please contact us on:

+44 (0)20 7397 6071 (Mon - Fri 9:00-17:00)

 

To report a lost or stolen BBVA Visa Debit / Credit Card outside working hours, please contact us on: +44 (0) 1268 298807

 

For queries regarding our BBVA Net service, please contact us on:  
bbvanethelpdesk@bbva.com


If you have any other query you could also contact us on this telephone number: 
+44 (0)20 7623 3060 

If you would like to express your opinion, or make a suggestion on our website or any other issue, please send us an Email to the following address: 
london-reception@bbva.com

 

FOR COMPLAINTS

BBVA in London wishes to provide its customers with a service of the highest standard possible. Our most important feedback comes from you, the customer. Your comments enable us continually to improve our level of customer service.

How to make a complaint

If you, as a personal customer of BBVA in London, are unhappy about any aspect of the service you have received and wish to make a complaint, please e-mail us at complaints@bbvauk.com or write to us at:

Complaints Officer 
Banco Bilbao Vizcaya Argentaria, S.A., London Branch 

One Canada Square

44th floor

Canary Wharf 

London E14 5AA

Please give us as much information as you can about your complaint including a description of your complaint, your branch and account details, your contact details, what you think we should do to put things right and provide copies of any supporting documentation if you have this available.

We will not charge you for making a complaint against us.

Further information on how to make a complaint is available in the Legal Information section of this website.





BBVA is a trading name of Banco Bilbao Vizcaya Argentaria, S.A. Registered in England with Company No. FC014702 and Branch No. BR001254.  Registered office: One Canada Square, 44th Floor, Canary Wharf, London E14 5AA.  Authorised by the Bank of Spain and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority.  Details about the extent of our regulation by the Financial Conduct Authority and Prudential Regulation Authority are available from us on request.



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